We usually ship orders within 1-3 working days from the date of purchase. Standard delivery days are Monday - Friday. Our cosmetics are mainly shipped via Poczta Polska Royal mail Hermes UPS DPD FEDEX GLS .
Shipping costs can be checked on a regular basis by adding items to the basket. The shipping price is updated in the basket on a regular basis.
international shipments and new regulations from July 1. Our company is not responsible for any costs that the postal service may impose in the country where you live
Due to new Brexit regulations and Covid restrictions, most orders will be shipped from the Central European warehouse.
The exception is Saturdays, Sundays, and non-working days, when we do not send parcels and orders are processed on the next working day in the order in which they were submitted
The waiting time for the ordered product is up to 7-15 working days, however, we would like to point out that LPG-TECH is not responsible for delays beyond its direct control.
LPG-TECH is not responsible for services provided by courier companies.
The purchased products are delivered to the address provided in the order form.
If your parcel has not been delivered within the estimated time, please contact us after that time. Additionally, check if the address you have provided in the order is correct, check if any of your neighbors did not receive your package or if it is your work address if any of your colleagues did not pick up your package. Please note that we need a few days to explain to courier companies what is happening with your parcel. In the case of Royal Mail or DPD, it is usually necessary to add an additional 7 working days from the expected delivery time for couries to find out what happened to the package.
Shipping prices to individual countries may vary!
Delivery delays can occasionally occur. There may be a case of natural disaster or any other situation that may impact delivery timelines for national and international services. In that case please allow additional 10-20 working days for national deliveries and 20-120 days for international deliveries.
Customs, Duties, and Taxes
LPG-TECH is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
LPG-TECH is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim or VesaBeauty assistance. We will do our best to support you on that and make sure that you are happy with our services.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
LPG-TECH facilitates the delivery services to their customers, hence any action related to the shipments should be resolved directly with the selected courier/shipping company.