Customers can return the item for a refund or exchange with in 14 days from the date you receive your item.
The customer is responsible for all return shipping fees/charges.
The customer is responsible for all return freight charges, including duty and tax, if applicable. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information.
Sometimes it happens that we make mistakes. We then will pay all shipping cost .
Any refunds are available for returned items or when will be lost in the transport with 2
If you do have a concern or want to return an item please contact us before opening a disput/return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns .
also please contact us for returns address because we own two warehouses in Poland and UK.
our products are covered by the manufacturer's warranty
The condition for accepting the complaint are defects not caused by improper use or installation. We send the goods to the manufacturer. The manufacturer has from 30 to 60 days to check if the fault is on their side. After receiving a reply from the manufacturer, we contact you. If it turns out that the product is at fault during production, we send a new product or repair it. If the fault is on the customer's side, we send back the received item at the customer's expense.