up to even 15 working days for Europe.
All countries outside Europe from 6 working days up to even 35 business days
We have no influence on the work of carriers delays, as when we call and we ask post office what happens to the package they say apologize for the delay, the package will certainly only get different weather conditions, days off from work or other fate arrangements.
Please remember during Christmas or Easter times. all packages are delayed due to the fault of the carrier(high volume). please be patient during this period.
All parcels sent via ROYAL MAIL, POCZTA POLSKA, DPD, GLS or HERMES have tracking numbers. if you want the tracking number. Contact us!!!
If after 10 working days from receiving the confirmation, we sent the order You did not receive the order please contact us and write number order and message I DID NOT RECEIVCE ME ORDER .
Please allow us up to 24 hours will be checked where the package is located.
RETURNS AND ERRORS:
We work hard with all of uor customers to ensure that they are getting an exellent shopping experience .
Customers can return the item for a refund or exchange with in 30 days from the date you receive your item.
The customer is responsible for all return shipping fees/charges.
The customer is responsible for all return freight charges, including duty and tax, if applicable. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information.
Sometimes it happens that we make mistakes. We then will pay all shipping cost .
Any refunds are available for returned items or when will be lost in the transport with 2
If you do have a concern or want to return an item please contact us before opening a disput/return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns .
also please contact us for returns address because we own two warehouses in Poland and UK.